PrescribePrescribe answers patient calls, routes refill requests, and triages pharmacist escalations — in 14 languages, around the clock, without a single hold tone.
The numbers don't negotiate.
Every row below is a patient call your current system is failing. Prescribe handles it in under 10 seconds.
| Metric | Prescribe AIRecommended | Legacy IVR | Live Agent Only |
|---|---|---|---|
| Languages Supported | 14 | 1–2 | 2–3 |
| Avg Resolution Time | 9s | 4m 32s | 6m 14s |
| HIPAA Audit Score | 100 / 100 | 74 / 100 | 81 / 100 |
| After-Hours Coverage | 24 / 7 / 365 | Partial | ✗ |
| Cost per Interaction | $0.04 | $0.38 | $6.50 |
| Prior Auth Resolution | Autonomous | ✗ Not Supported | Manual, 18 min avg |
| Drug Interaction Triage | AI + Pharmacist Escalation | ✗ | Agent-only |
| Refill Confirmation | Instant | IVR Queue, avg 3m | Queue-dependent |
| EHR / PMS Integration | PioneerRx, QS/1, Epic | Limited | Manual lookup |
| Uptime SLA | 99.97% | 95.2% | N/A |
* Based on aggregate data across 340+ pharmacy deployments, Q4 2025. Independent audit available on request.
Plugs into your stack.
In 48 hours.
PioneerRx
Real-time Rx status, refill queue sync, and patient profile access via certified API.
QS/1
Bidirectional workflow integration — refill confirmations write back automatically.
Epic Willow
Inpatient-to-outpatient continuity. Prior auth status pulled from Epic in < 2s.
RxNT
e-Rx confirmations and controlled substance verification without agent intervention.
Surescripts
Real-time formulary checks and patient medication history in every conversation.
Twilio Voice
Drop-in PSTN integration — no hardware changes. Live in 48 hours.
Response time by task type
Built for regulated environments
Pharmacy operators on the record.
“We were drowning at 1,800 calls a day across 23 locations. Prescribe absorbed 89% of them in the first week. Our pharmacists finally have time to counsel patients instead of reading back refill numbers.”
“Prior auth used to average 18 minutes per case and required a dedicated staff member. Prescribe resolves 74% of them autonomously. That's not a marginal improvement — it's a different business.”
“Our hospital outpatient dispensary handles discharge scripts for a 600-bed facility. Every missed call is a missed adherence window. Since deploying Prescribe, after-hours abandonment dropped from 34% to under 2%.”
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Monitor live call queues, review AI resolution logs, and configure escalation rules — from your phone, anywhere.
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